# Urbanest Help Centre

> Help center for urbanest

## Booking Questions

- [Booking with urbanest](https://help.urbanest.com/en/articles/12931191-booking-with-urbanest.md): Helping you secure your room
- [Tenancy Documents](https://help.urbanest.com/en/articles/3020397-tenancy-documents.md): Documentation needed for booking and checking in
- [Eligibility](https://help.urbanest.com/en/articles/2852230-eligibility.md): Who is eligible to live with urbanest in London?
- [Guarantors](https://help.urbanest.com/en/articles/2901443-guarantors.md): What is a guarantor and what are they for?
- [Cancellation Policy](https://help.urbanest.com/en/articles/8536084-cancellation-policy.md)
- [Double Occupancy](https://help.urbanest.com/en/articles/2964896-double-occupancy.md): Living at urbanest as a couple
- [The urbanest Booking Process](https://help.urbanest.com/en/articles/6075377-the-urbanest-booking-process.md)
- [Property Viewings](https://help.urbanest.com/en/articles/2991091-property-viewings.md): Booking a viewing of an urbanest room
- [The LSE booking guide](https://help.urbanest.com/en/articles/2771577-the-lse-booking-guide.md): Booking guide for students from the London School of Economics and Political Science \(LSE\)
- [Expired Booking](https://help.urbanest.com/en/articles/2794266-expired-booking.md): What to do if you received an e-mail advising your booking has expired
- [Room and Floor Plan Guides](https://help.urbanest.com/en/articles/5914600-room-and-floor-plan-guides.md): Everything you need to view your building’s floor plans and key information before or during your stay
- [Our online brochure](https://help.urbanest.com/en/articles/2964839-our-online-brochure.md)
- [Your guide to urbanest room types](https://help.urbanest.com/en/articles/2771563-your-guide-to-urbanest-room-types.md): Overview of all urbanest room types and what they include

## Moving In

- [How to book your arrival time at urbanest](https://help.urbanest.com/en/articles/3296382-how-to-book-your-arrival-time-at-urbanest.md): A quick guide on how to book or update your arrival slot before moving into urbanest.
- [Online Check-In](https://help.urbanest.com/en/articles/9706783-online-check-in.md)
- [What can I bring?](https://help.urbanest.com/en/articles/2988804-what-can-i-bring.md): \(And what you can't bring...\)
- [What can I have delivered before I arrive?](https://help.urbanest.com/en/articles/3020022-what-can-i-have-delivered-before-i-arrive.md): What we can and cannot accept before you move in
- [Room Feature Guide](https://help.urbanest.com/en/articles/3042896-room-feature-guide.md): Bed sizes, appliances and room fittings
- [Buying Essentials](https://help.urbanest.com/en/articles/8290593-buying-essentials.md): What you need to get you started
- [How to check-in when you arrive at urbanest](https://help.urbanest.com/en/articles/5326667-how-to-check-in-when-you-arrive-at-urbanest.md): A simple guide to help you prepare for checking into urbanest
- [How to travel to your urbanest property](https://help.urbanest.com/en/articles/3046162-how-to-travel-to-your-urbanest-property.md): The easiest ways to reach your urbanest property from airports, train stations, or by car.

## Living with urbanest

- [New Year at Westminster Bridge](https://help.urbanest.com/en/articles/3542920-new-year-at-westminster-bridge.md): Information on our New Year's Celebrations for Westminster Bridge residents
- [Rebooking Information](https://help.urbanest.com/en/articles/8224573-rebooking-information.md): This article provides information for current customers who have a confirmed booking for the following academic year.
- [Heading on holiday or traveling back home?](https://help.urbanest.com/en/articles/12857216-heading-on-holiday-or-traveling-back-home.md): Keeping your room safe, fresh and well‑maintained while you are away
- [Collecting parcels after you leave urbanest](https://help.urbanest.com/en/articles/12858918-collecting-parcels-after-you-leave-urbanest.md): Everything you need to know about managing your deliveries once you’ve moved out.
- [How to pay your rent](https://help.urbanest.com/en/articles/8915821-how-to-pay-your-rent.md): How to pay your rent if you are booked directly with urbanest
- [Your Guide to Food Deliveries at urbanest](https://help.urbanest.com/en/articles/8290673-your-guide-to-food-deliveries-at-urbanest.md): A local area guide for supermarkets and food deliveries
- [Finding your urbanest address](https://help.urbanest.com/en/articles/3046460-finding-your-urbanest-address.md): If you need to send parcels or arrange travel to your building, you can find your full address below
- [Delayed Parcel Guide](https://help.urbanest.com/en/articles/13744347-delayed-parcel-guide.md): A quick guide to help you understand delivery delays and what to do if your parcel hasn’t yet arrived.
- [Electrical appliances](https://help.urbanest.com/en/articles/6475754-electrical-appliances.md)
- [Resident Welfare Line](https://help.urbanest.com/en/articles/2964856-resident-welfare-line.md): What to do if you're concerned about a current resident
- [Your Local GP Practice](https://help.urbanest.com/en/articles/8364379-your-local-gp-practice.md): Finding your local doctors surgery
- [Reporting Maintenance](https://help.urbanest.com/en/articles/2774525-reporting-maintenance.md): The process for letting us know you have a fault in your room which needs fixed
- [Cleaning Services](https://help.urbanest.com/en/articles/2860915-cleaning-services.md): In-room and in-flat cleaning at urbanest
- [Complaints Policy](https://help.urbanest.com/en/articles/2964714-complaints-policy.md): Our urbanest Complaints policy
- [Feedback and Suggestions](https://help.urbanest.com/en/articles/2871825-feedback-and-suggestions.md)
- [Storage Options for Residents](https://help.urbanest.com/en/articles/3020132-storage-options-for-residents.md): Information on where to keep luggage or big items securely during your stay
- [Rent Payments](https://help.urbanest.com/en/articles/2791537-rent-payments.md): Registering a payment card, or paying your rent via card / bank transfer
- [Internet Access](https://help.urbanest.com/en/articles/2964831-internet-access.md): urbanest customer in-room Internet access
- [Council Tax](https://help.urbanest.com/en/articles/3189243-council-tax.md): What is council tax and how do I become exempt?
- [Replacement keys / locked out](https://help.urbanest.com/en/articles/3379497-replacement-keys-locked-out.md): What to do when you are locked out or need a replacement key
- [Check-Out Procedure](https://help.urbanest.com/en/articles/3289588-check-out-procedure.md): Moving out of urbanest at the end of your tenancy
- [Having guests at urbanest](https://help.urbanest.com/en/articles/3086928-having-guests-at-urbanest.md): Information on guest guidelines, including overnight stays, responsibilities and safety expectations.

## Parent and Guardian Hub

- [Safety and Security](https://help.urbanest.com/en/articles/8915795-safety-and-security.md): How do we ensure safety and security at urbanest
- [Emergency Contact](https://help.urbanest.com/en/articles/8915801-emergency-contact.md): Who to contact in case of emergency
- [Contents Insurance](https://help.urbanest.com/en/articles/8915812-contents-insurance.md): A quick guide to how contents insurance works for you
- [How to do your laundry at urbanest](https://help.urbanest.com/en/articles/8915816-how-to-do-your-laundry-at-urbanest.md): Everything you need to know about where the laundry rooms are and how to use them
- [urbanest Locations](https://help.urbanest.com/en/articles/8915814-urbanest-locations.md): Where are we located?
- [Maintenance](https://help.urbanest.com/en/articles/8915837-maintenance.md): Maintenance concerns and how we get it fixed
- [Room Allocations](https://help.urbanest.com/en/articles/8915824-room-allocations.md): How rooms are allocated
- [Cancellations](https://help.urbanest.com/en/articles/8915829-cancellations.md): The urbanest cancellation policy
- [Additional Support](https://help.urbanest.com/en/articles/8915841-additional-support.md)

## Other

- [Subletting](https://help.urbanest.com/en/articles/5676446-subletting.md): Letting your room out to another student
- [How to use the printers at urbanest](https://help.urbanest.com/en/articles/3487855-how-to-use-the-printers-at-urbanest.md): Everything you need to know about where the printers are and how to use them
- [Westminster Bridge Fitness Suite](https://help.urbanest.com/en/articles/4578580-westminster-bridge-fitness-suite.md): Information on the gym facilities at urbanest Westminster Bridge