Check Out Preparation
Sadly, all good things must come to an end... and if your tenancy is ending at urbanest, we are sorry to see you go!
Before you head off, please read this quick article about what you should do before handing in your keys
Quick Check
✔️ Ensure you have all your belongings are removed, from your room & flat.
✔️ Give your room a clean to ensure that it's returned to us in a suitable manner.
✔️ Check your rent balance is at £0.00
✔️ Report any maintenance needing done (such as a light not working).
✔️ Empty your mailbox and pick up any uncollected parcels.
✔️ Hand in your keys in at the reception desk, so the team are aware to check you out on our system.
✔️ Depart by 10am on your tenancy end date (or any time/date before then).
Read below carefully for more information:
Cleaning
It's important that you leave your room in a clean and tidy condition before your check-out. Remedial cleaning will incur charges, invoiced after you have departed.
To help with cleaning, we have an in-house cleaning service via Cabenco who can bring your room up to check-out standard without you having to move a muscle. Please see more information regarding this service here:
If you leave any refuse or items in your room, we unfortunately need to impose a £12 charge per item (refuse sack or large item). If you want to arrange refuse removal before you depart, please see more information regarding the Cabenco service here:
Shared Kitchens and Bathrooms
Don't forget your shared spaces! Pots, pans, toasters, food and toiletries in shared kitchens and bathrooms are easy to overlook when you're packing up your room.
Please remove everything that belongs to you from the shared areas of your flat before you check out, just as you would from your room.
Once the last tenancy in a flat has ended:
Any food, drink, perishables and opened toiletries left behind will be disposed of straight away for hygiene reasons.
Other items left in shared areas will be removed so the flat can be prepared for new residents. It's impossible for us to tell who shared items belong to, so we can't guarantee anything left behind will be kept or returned, and unclaimed items will be donated or disposed of in line with your tenancy agreement.
Removal costs may be charged in line with your tenancy agreement, so please take everything with you.
Rebooking
If you're rebooking the team will provide stickers so you can label your cupboard and fridge shelves, keeping your things safe while others move out. Any items which are not labelled are prone to being disposed of.
If you have a booking for a new academic year, not to worry as the property team will liaise directly with you in order to provide you with the necessary information to assist with arranging your stay/move.
Settling Rent Accounts
If you have booked directly through urbanest and not your University - please check your urbanest portal before your tenancy ends to check if you have an overdue balance on your rent account.
Reporting Maintenance
Got something in your room which needs fixed, like a leaky tap or squeaky door? Simply let us know by sending us a message on your portal. This will help us prepare the room for the next person, and is much appreciated.
Check Out Inspection
After you depart, we'll conduct an inspection of your room/flat. If there are any damages or cleaning charges, we will be in touch with you directly.
Keys
Please hand in your keys to reception when you depart and we'll check you out on our system.
If you are checking out and there's no one at reception, we kindly ask you please wait until a team member is present, as you will need to be checked out on the system. Please do not leave your key in your room or unattended at reception.
Storage
LOVESPACE are our trusted storage and packing partner. They’re the UK’s largest by-the-box storage company meaning you only pay for what you store, rather than for a storage unit you may not fill.
LOVESPACE will collect your stuff right from your university accommodation, store it securely, then deliver it back to any UK address.
You can book their packing service here or contact their friendly team on 0800 802 1018.
Any questions about checking out?
Simply log on to your portal and send us a message and we will be happy to help!