urbanest

Information on our New Year's Celebrations for Westminster Bridge residents

New Year at Westminster Bridge

This article provides information for current customers who have a confirmed booking for the following academic year.

Rebooking Information

A quick guide to keeping your flat/room safe and fresh while you’re away

Heading on holiday or back home?

Everything you need to know about managing your deliveries once you’ve moved out.

Collecting parcels after you leave urbanest

Living with urbanest

A local area guide for supermarkets and food deliveries

Your Guide to Food Deliveries at urbanest

If you need to send parcels or arrange travel to your building, you can find your full address below

Finding your urbanest address

A quick guide to help you understand delivery delays and what to do if your parcel hasn’t yet arrived.

Delayed Parcel Guide

Deliveries and Mail

Electrical appliances

What to do if you're concerned about a current resident

Resident Welfare Line

Your Local GP Practice

Health & Safety

The process for letting us know you have a fault in your room which needs fixed

Reporting Maintenance

Cleaning Services

Cleaning, Laundry, and Maintenance

Complaints Policy

Feedback and Suggestions

Feedback and Complaints

Information on where to keep luggage or big items securely during your stay

Storage Options for Residents

Registering a payment card, or paying your rent via card / bank transfer

Rent Payments

urbanest customer in-room Internet access

Internet Access

What is council tax and how do I become exempt?

Council Tax

What to do when you are locked out or need a replacement key

Replacement keys / locked out

Moving out of urbanest at the end of your tenancy

Check-Out Procedure

Information on guest guidelines, including overnight stays, responsibilities and safety expectations.

Having guests at urbanest

Frequently Asked Questions

Live Availability

Find answers and get help from Intercom Support and Community Experts

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